Return & Refund Policy
Refund and Return Policy
Last Update: [16-4-2026]
Our Commitment At Packaging Ship LLC, we stand behind the quality of our custom-made packaging. Because every order is produced to your unique specifications, our return and refund policy is designed to be fair, transparent, and in line with industry standards.
07-Day Returns Policy on defective order: We have a 07-day returns policy, if there is an error on our part e.g. in printing or manufacturing which means you have 07 days from the date you receive your item to request a return or report an issue.
Custom Orders & Return Eligibility Because all products are custom-manufactured, we do not accept returns for change-of-mind or buyer’s remorse. Returns are only accepted in the following cases:
- The product contains printing defects caused by our error
- The product does not match the approved specifications (incorrect size, materials, etc.)
- The order arrived damaged or with missing items.
Free Reprint Guarantee: If your order qualifies under the above conditions, we will offer a free reprint at no additional cost to you. To qualify:
- You must report the issue within 7 calendar days of receiving your order
- You must provide photographic evidence of the defect or damage
Return Shipping Costs Customers are responsible for return shipping costs unless the item is defective or not as described. If the issue is due to our error, Packaging Ship LLC will cover or reimburse return shipping costs. Reimbursement will be credited to the reprint order.
Return Address: All approved returns must be sent to: Packaging Ship LLC We are at 1 Morris Pkwy, Valley Stream, NY 11580, United States
Please do not send returns without prior authorization from our support team.
Refunds The Company does not offer refunds or cancellations once an order is placed and approved for production.
Chargebacks The Customer agrees to contact the Company and use the reprint process above before disputing any charge with a bank, card issuer, or payment provider. By placing an order, the Customer acknowledges that a chargeback for a completed custom order, without first following this process, is a breach of these Terms. The Company may submit these Terms, proof of delivery, and order records to contest any dispute and may recover related fees and costs to the extent permitted by law.
Refunds Before Production If production has not yet started and no materials have been processed, a refund may be requested and is subject to management approval.
Order Cancellations
- Before Production Starts: You may cancel with no charge, provided the order has not yet been processed.
- After Production Starts: Cancellations are not accepted if production has started.
Non-Refundable Charges The following charges are non-refundable under any circumstances:
- Expedited or rush printing fees
- Shipping costs
Artwork Approval Responsibility: You are responsible for reviewing and approving all details in the final digital proof before production begins, including:
- Spelling, grammar, and punctuation
- Colors, layout, and design
- Box dimensions and specifications
- Dielines, cut marks, and barcode placement
Errors in the final product resulting from approved artwork are not eligible for reprint or refund.
Damaged, Defective, or Missing Items Report any damaged, defective, or missing items within 7 business days of delivery. All claims must be supported by photographic evidence. Claims filed after this period will not be accepted.
Acceptance By placing an order, the Customer agrees to this section.
Email: info@packagingship.com
Phone: (516) 964-7185
Contact Us: https://packagingship.com/contact-us/
Address: 1 Morris Pkwy, Valley Stream, NY 11580, United States