Return & Refund Policy

Refund and Return Policy

Last Update: [16-4-2026]

Our Commitment At Packaging Ship, we stand behind the quality of our custom-made packaging. Because every order is produced to your unique specifications, our return and refund policy is designed to be fair, transparent, and in line with industry standards.

07-Day Returns Policy on defective order: We have a 07-day returns policy, if there is an error on our part e.g. in printing or manufacturing which means you have 07 days from the date you receive your item to request a return or report an issue.

Custom Orders & Return Eligibility Because all products are custom-manufactured, we do not accept returns for change-of-mind or buyer’s remorse. Returns are only accepted in the following cases:

The product contains printing defects caused by our error
The product does not match the approved specifications (incorrect size, materials, etc.)
The order arrived damaged or with missing items.

Free Reprint Guarantee: If your order qualifies under the above conditions, we will offer a free reprint at no additional cost to you. To qualify:

You must report the issue within 7 calendar days of receiving your order
You must provide photographic evidence of the defect or damage

Return Shipping Costs Customers are responsible for return shipping costs unless the item is defective or not as described. If the issue is due to our error, Packaging Ship will cover or reimburse return shipping costs.

Return Address: All approved returns must be sent to: Packaging Ship We are at 1 Morris Pkwy, Valley Stream, NY 11580, United States

Please do not send returns without prior authorization from our support team.

Refund Processing Time Once your return has arrived at our warehouse, you will receive a refund of your payment within 7 working days. Refunds will be issued to the original payment method used at checkout.

Refunds Before Production If production has not yet started and no materials have been processed, a refund may be requested and is subject to management approval.

Order Cancellations

Before Production Starts: You may cancel with no charge, provided the order has not yet been processed.
After Production Starts: Cancellation charges may apply depending on the stage of production. Once fully in production, cancellations are not accepted.

Non-Refundable Charges The following charges are non-refundable under any circumstances:

Expedited or rush printing fees
Shipping costs

Artwork Approval Responsibility: You are responsible for reviewing and approving all details in the final digital proof before production begins, including:

Spelling, grammar, and punctuation
Colors, layout, and design
Box dimensions and specifications
Dielines, cut marks, and barcode placement

Errors in the final product resulting from approved artwork are not eligible for reprint or refund.

Damaged, Defective, or Missing Items Report any damaged, defective, or missing items within 7 business days of delivery. All claims must be supported by photographic evidence. Claims filed after this period will not be accepted.

Email: info@packagingship.com
Phone: (516) 964-7185

Contact Us: https://packagingship.com/contact-us/

Address: 1 Morris Pkwy, Valley Stream, NY 11580, United States