Our Commitment to Your Satisfaction

At Packaging Ship, we are committed to delivering high-quality, custom-made packaging solutions that meet your needs. Since each order is unique, we have a clear and transparent return and refund policy in place to ensure your experience is smooth and satisfactory. Please review our policy below for a seamless process.

Custom Orders & Return Eligibility

Because every packaging order is custom-made to meet your specific requirements, returns are generally not accepted unless there is an error on our part. Please review your order carefully before finalizing your purchase.

• Custom Packaging Orders Are Non-Returnable: Due to the customized nature of our products, we do not accept returns once the production has started.
• Refunds are Only Considered Before Production: Refunds may be considered only if production has not started, and no materials have been processed. Any request for a refund must be approved by management before production begins.

Free Reprint Guarantee

If your order includes printing defects, incorrect size or specifications, or any manufacturing defects caused by our error, we offer a free reprint of your order at no additional cost to you.

To Qualify for a Free Reprint:

• Printing Defects: If the printed product contains defects due to our error.
• Incorrect Size or Specifications: If the order does not meet the approved design specifications.
• Damaged or Missing Items: If your order arrives with damage or missing items, we’ll replace it.

To qualify for a free reprint, you must report the issue within 7 calendar days of receiving your order.

Order Cancellations

You may cancel your order at various stages of production, but cancellation charges may apply.

Cancellation Stages:

• Before Production Starts: You can cancel with no charges, but the order must not have been processed.
• After Production Starts: Once the production process has started, cancellation charges may apply depending on the stage of production.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or if any items are missing, please notify Packaging Ship within 3 business days of delivery. We are not responsible for claims filed after this period.

• Damaged Items: If your order is damaged during shipping, please provide photos of the damage for our review.
• Missing Items: If items are missing, please contact us immediately with details, and we will verify the shortage and send replacements.

Note: All claims must be supported by photographic evidence and reported within the given timeframe.

Shipping & Damage Reporting

If you experience any shipping damage, please take the following steps:

• Inspect Packages Upon Delivery: Always inspect your order before accepting delivery.
• Report Damage Immediately: Notify us within 3 business days of delivery if you find any issues with your order.
• Provide Photos: We require photos of the damaged items and packaging for processing your claim.

Non-Refundable Charges

Certain charges are non-refundable, even if the order is returned or canceled. These include:

• Expedited Printing: Charges for rush printing or shipping are non-refundable.
• Shipping Costs: Shipping charges are not refunded under any circumstances.

Artwork Approval Responsibility

You are responsible for reviewing and approving all details in the final digital proof, including:

• Spelling and Grammar
• Colors and Layout
• Box Dimensions and Specifications
• Dielines and Cut Marks
• Barcode Placement (if applicable)

Once the artwork is approved, production will begin, and any errors in the final product due to unapproved artwork will not be eligible for reprint or refund.

Contact Us

If you have any questions or need assistance with a claim, feel free to contact our customer service team:

• Email: info@packagingship.com
• Phone: (516) 964-7185
• Address: 1 Morris Pkwy, Valley Stream, NY

• Hours: Monday to Friday, 9:00 AM – 6:00 PM